Privacy Policy
Privacy Policy
Last updated: September 14, 2026
This Privacy Policy explains how HIKING PV Technology Co., Ltd., operating the HyperCirra website and online store, collects, uses, shares and protects personal information. It applies when you browse the website, create an account, place an order, contact us or use our support services.
How We Handle Personal Information
1. Information We Collect
We may collect information you provide directly, including your name, email address, account details, billing and shipping address, country or region, company information, order details, product interests and messages sent through our contact or support forms.
We may also receive technical information such as your IP address, browser and device information, pages viewed, cookie identifiers and security or diagnostic records. If you leave a product review or comment, your display name, review content and any profile image service enabled on the site may be visible to other visitors.
2. How We Use Information
We use personal information to operate the website, create and secure accounts, verify email addresses, process and support orders, provide product or technical guidance, respond to enquiries, prevent fraud and misuse, maintain business records and improve our services. Marketing messages are sent only where you have requested them or where otherwise permitted, and you may unsubscribe from promotional communications at any time.
3. Accounts, Orders and Communications
When you create an account, we store the information needed to identify and manage that account. Passwords are handled through the website authentication system and are not displayed to store administrators in readable form.
When you place or attempt to place an order, we may collect product, quantity, price, billing, shipping, tax, payment-status and fulfilment information required to complete or support the transaction.
If an external payment provider is enabled, the provider may receive information required to authorize and process the payment. HyperCirra does not need to store your complete card number. The provider handles payment data under its own privacy terms.
Order and delivery information may be shared with warehouses, carriers, customs agents or other fulfilment partners only as needed to prepare, transport, track or support the shipment.
When you contact us, the information submitted is used to respond to your enquiry and may be delivered through our website, email and mail-delivery service providers. Please do not include passwords, payment-card numbers or other unnecessary sensitive information in free-text fields.
If you subscribe to news or marketing updates, your email address and related preferences may be processed through our email-marketing service. You can withdraw consent or unsubscribe using the link provided in a marketing message.
4. Cookies and External Content
We use essential cookies and similar technologies to keep the shopping cart and checkout working, maintain sessions, remember account login status, support security and save basic preferences. Optional marketing or measurement technologies, if introduced, should be controlled in accordance with applicable consent requirements.
Pages may contain maps, videos, images, social links or other content supplied by third parties. Loading or interacting with this content may allow the relevant provider to receive technical information and use cookies under its own privacy policy. External websites linked from HyperCirra are governed by their own practices.
5. Sharing and Security
We may share personal information with service providers that support website hosting, ecommerce, email delivery, account verification, marketing communications, payment processing, order fulfilment, customer support, security and professional advice. We may also disclose information when required by law, to protect users or the business, or in connection with a legitimate business restructuring. We do not sell or rent personal information as a standalone commercial product.
We apply reasonable administrative and technical safeguards intended to protect personal information. However, no internet transmission, website or storage system can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and for contacting us if you suspect unauthorized account activity.
6. Retention and Your Choices
We retain personal information only for as long as reasonably necessary for the purposes described above, including account administration, order fulfilment, support, security, dispute resolution and legal, tax or accounting obligations. Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. These rights are subject to applicable law and may not override records we must retain. We may verify your identity before acting on a request.
7. Contact and Policy Updates
For privacy questions or requests, contact info@hikingpv.com or write to HIKING PV Technology Co., Ltd., Level 2, Building E, Guanghao Industrial Park, Longhua District, Shenzhen, China. We may update this policy as our services, providers or legal obligations change. The current version and its latest update date will be published on this page.