Returns & Refunds
Last updated: September 14, 2026
This policy explains how return, exchange and refund requests are handled for products purchased from HyperCirra. Product-specific sales terms and mandatory consumer rights also apply.
Policy details
1. Before You Request a Return
Please contact HyperCirra before sending any product back. We will confirm the order details, the reason for the request and whether remote troubleshooting or replacement parts may resolve the issue.
Do not ship lithium batteries, large energy-storage equipment or other regulated products without written return instructions and a return authorization.
Eligibility depends on the product, order terms, condition of the goods and the reason for return. Items should normally be unused, complete and in their original packaging unless they arrived damaged, defective or incorrect.
3. Return Authorization and Shipping
If a return is approved, we will provide the destination and handling instructions. Return shipping responsibility and cost depend on the reason for return and the agreed order terms.
Unauthorized returns, collect-on-delivery shipments and products sent to an address not provided by us may be refused. Special packaging, labels or carrier arrangements may be required for batteries and oversized equipment.
The sender remains responsible for secure packaging and for following all applicable transport rules unless HyperCirra arranges collection.
Keep the tracking number, carrier receipt and photographs of the packaged product until the case is closed.
Import duties, taxes, storage charges and other third-party fees are handled according to the written return authorization and applicable law.
If collection details change, notify us before dispatch so that we can confirm whether the arrangement can still be used.
4. Inspection and Approval
Returned products are inspected after arrival. We may verify serial numbers, included accessories, physical condition, installation history and diagnostic information before approving a refund, exchange or repair.
We will explain the outcome if the product is not eligible or if deductions are proposed for missing parts, damage or use beyond what is reasonably necessary to inspect it.
Approved refunds are issued to the original payment method unless another lawful method is agreed. Bank and payment-provider processing times are outside our control.
An exchange, repair, replacement part or store credit may be offered where appropriate and accepted by the customer. This policy does not limit consumer rights that cannot legally be excluded.
6. Damaged, Defective or Incorrect Items
Inspect the packaging and item count when delivery arrives. Photograph visible damage before unpacking and contact us promptly with the order number, serial number, photos or video and a clear description of the issue.
7. Contact and Policy Updates
For return assistance, contact sales@hikingpv.com or use our Contact Us page. HyperCirra may update this policy as products, logistics arrangements and legal requirements change; the version shown when your order was placed will be considered together with applicable law.
